Effective Date: June 24, 2026

At My Paraphernalia Closet, each item is made to order specifically for you. Because our products are custom-produced after an order is placed, we have established the following Return & Refund Policy.

By placing an order through MyParaphernaliaCloset.com, you agree to the terms outlined below.

✔ Made-to-order products cannot be returned simply because you changed your mind.
✔ We will replace or refund damaged, defective, misprinted, or incorrect items.
✔ Contact us within 7 days of delivery if there is a problem.
✔ Orders may be canceled within 12 hours of purchase.
✔ Please review sizing charts carefully before ordering.

Damaged, Defective, or Incorrect Items

Your satisfaction is important to us. If you receive an item that is:

• Damaged during shipping
• Defective
• Misprinted
• Incorrect due to our error

We will gladly replace the item or issue a refund, as appropriate.

To request assistance, please contact us within 7 days of delivery and include:

• Your order number
• A description of the issue
• Clear photographs showing the problem

Requests submitted after this period may not be eligible for replacement or refund.

Lost Packages

If your tracking information shows that your package was delivered but you did not receive it, please:

1. Verify the shipping address provided at checkout.
2. Check with household members, neighbors, or your local carrier.
3. Contact the shipping carrier for assistance.

My Paraphernalia Closet is not responsible for packages marked as delivered by the carrier.

However, we will do our best to assist you in resolving delivery issues.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

If an order is returned due to an incorrect or incomplete address supplied by the customer:

• Additional shipping fees may apply for reshipment.
• Refunds will not be issued for shipping costs already incurred.

Please verify your shipping address before placing your order.

Order Cancellations

Because orders enter production shortly after they are placed, cancellation requests must be submitted within 12 hours of purchase.

Once production has begun, orders cannot be canceled, modified, or refunded.

Size Issues

We encourage customers to review all sizing information before ordering.

Since products are made to order:

• We do not offer refunds or exchanges for items ordered in the wrong size.
• If you have questions regarding sizing before placing an order, please contact us for assistance.

Processing and Production Times

Most orders require production before shipment.

Estimated production and delivery times are provided for informational purposes only and may vary due to:

• Seasonal demand
• Supply chain delays
• Carrier delays
• Circumstances beyond our control

Production time is separate from shipping time.

Approved Refunds

If a refund is approved, it will be issued to the original payment method used for the purchase.

Please allow 5–10 business days for the refund to appear, depending on your financial institution.

Shipping charges are generally non-refundable unless the error was caused by My Paraphernalia Closet.

Chargebacks

If you experience an issue with your order, please contact us before initiating a chargeback with your bank or credit card provider.

We are committed to resolving customer concerns fairly and promptly.

Contact Us

If you have questions regarding this Return & Refund Policy, please contact us:

My Paraphernalia Closet
Waldorf, Maryland, USA
Email: Support@MyParaphernaliaCloset.com
Website: MyParaphernaliaCloset.com